1. Who We Are

Kelcraft Solutions, LLC (“Kelcraft,” “we,” “us,” or “our”) operates certifiedopc.com and administers the Organizational Performance Counselor (OPC) certification program. Our principal place of business is in the United States.

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit certifiedopc.com, enroll in the OPC certification curriculum, contact us, or otherwise interact with our services.

2. Information We Collect

Information you provide directly

• Contact inquiries — name, email address, organization, and message content when you submit our contact form
• Enrollment information — name, email address, and payment information when you enroll in the OPC certification program
• Applied project submissions — professional background and organizational scenario descriptions submitted as part of the board assessment process
• Directory listing information — name, credential level, specialty areas, location, and contact information provided by credentialed practitioners for the certifiedopc.com directory

Information collected automatically

• Usage data — pages visited, time spent on pages, referring URLs, and browser type
• Device information — IP address, browser type and version, operating system
• Cookies — session cookies and analytics cookies as described in Section 7

Information from third parties

• Payment processors — we receive confirmation of payment from Stripe but do not store your full payment card information
• Email service providers — delivery and engagement data from emails we send through Brevo

3. How We Use Your Information

We use the information we collect to:

• Process enrollment and administer the OPC certification curriculum and assessments
• Respond to contact form inquiries and provide customer support
• Schedule and conduct board assessments
• Issue and maintain OPC credentials
• Maintain and update the certifiedopc.com practitioner directory
• Send transactional communications — enrollment confirmation, assessment results, credential issuance, and renewal reminders
• Improve the certifiedopc.com website and OPC curriculum
• Comply with legal obligations

4. How We Share Your Information

We share your information only in the following circumstances:

Service providers

We share information with third-party service providers who help us operate our services, including:

• Stripe — payment processing
• Brevo — email delivery
• Bluehost / WordPress — website hosting
• Teachable or equivalent — curriculum delivery platform

These providers are contractually required to use your information only to provide services to us and not for their own purposes.

Board assessment panel

For candidates who reach the board assessment stage, we share your applied project and relevant credential progress with the 2–3 senior OPC practitioners who serve on your assessment panel. Board members are bound by confidentiality obligations.

Public directory

Credentialed practitioners who consent to a directory listing will have their name, credential level, specialty areas, location, and contact method publicly visible on certifiedopc.com.

Legal requirements

We may disclose your information if required to do so by law or in response to valid legal process.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with our legal obligations:

• Enrollment and credential records — retained for the duration of your credential and for seven years after credential expiration or termination
• Contact form submissions — retained for two years
• Board assessment records — retained for seven years
• Payment records — retained as required by applicable tax and financial regulations
• Website usage data — retained for 24 months

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to our legal retention obligations
• Portability — request that we provide your information in a portable format
• Objection — object to certain uses of your information
• Withdrawal of consent — where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies on certifiedopc.com:

• Essential cookies — required for the website to function, including session management and form security
• Analytics cookies — used to understand how visitors use the site, through tools such as Google Analytics or Jetpack Stats

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality. Disabling analytics cookies will not affect your ability to use the site.

8. Third-Party Services

certifiedopc.com uses the following third-party services, each with their own privacy practices:

• Stripe — payment processing. Stripe Privacy Policy
• Brevo — email delivery. Brevo Privacy Policy
• Google Analytics — website analytics. Google Privacy Policy
• WPForms — contact form processing
• Jetpack — website statistics and security

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children’s Privacy

certifiedopc.com and the OPC certification program are intended for professional practitioners and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify enrolled candidates by email.

Your continued use of certifiedopc.com after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: